At Rekimo, your satisfaction matters most to us. If you’re not fully happy with your purchase, we offer a straightforward return process to help you.
Returns are accepted only for items that are unused, in original condition, and in their original packaging. Please note that personalized or intimate products may be exempt from returns due to hygiene or customization reasons.
You must initiate returns within 30 days from the date you receive your order. Returns requested after this period cannot be accepted, and refunds or exchanges will not be available.
To start a return, please contact our customer support to get a Return Authorization (RA) number. Returns without an RA number may be refused.
After receiving your return, we will inspect the item and notify you of refund approval. Approved refunds will be processed back to your original payment method within a reasonable timeframe. Refunds may be subject to deductions for restocking fees, shipping costs, or taxes.
If you don’t see your refund after a reasonable time, please check with your bank or card issuer first. Contact our support team if you need further assistance.
Sale items may be returned, but refunds will be based on the purchase price paid.
For exchanges involving different sizes, colors, or styles, please contact us to initiate the process. Availability and any price differences or extra shipping charges will apply.
When returning, package the product securely with all original tags and accessories, include the RA number clearly on the package, and ship it to the address provided by our team using a trackable service.
Restocking fees may apply depending on the item and its condition. You will be informed before any deduction.
Return shipping costs are your responsibility unless the return is due to our error, such as wrong or defective items.
For questions or help, contact our customer service team. We’re here to ensure a smooth return experience.
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